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Alibaba Cloud-Technical Account Manager-San Mateo, US

发布时间: 2018-07-17 工作地点: 工作年限: 三年以上
所属部门: 阿里云事业群 学   历: 本科 招聘人数: 2

团队介绍:

通过处理客户问题为主线建立产品矩阵;同时基于客户服务数据打造云计算行业智能化服务。和售后业务部门一起,提升阿里云的服务品质。

岗位描述:

Customer Advocate, work with Alibaba cloud product experts to ensure health and stable on-cloud operation and respond to the needs of your customers with confidence and ease for a better customer experience, improve problem handling mechanisms and processes in the process.
Map cloud solutions to the customer’s unique business and technical requirements to ensure strategic long term value

Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba solutions within your assigned accounts
Provide project leadership, coordination and architectural guidance for the customer’s major cloud initiatives
Maintain high-level technical knowledge of core cloud solutions and future product direction
Manage and own competing requests across multiple client engagements

Provide clear and constructive product feedback to product management teams based on customer use-cases and requirements


岗位要求:

1. More than 5 year server development, maintenance and optimization experience of large-scale Internet/Enterprise IT applications in logistics, medical, retail, automotive, electronics, finance and other industries , and with more than 3 years project management experience, good at promoting cross-sectoral implementation of complex projects and a strong ability to take results.
2. Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)

3. Excellent communication skills, teamwork experience, professionalism and learning ability.
4, Excellent document writing skills, speech skills, and technical training capabilities.
5, Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel.
6, Language proficiency in both Mandarin and English.
"7. Satisfy one or more of the following conditions:
-Familiar with one or more of data management technologies such as Oracle, DB2, SQL Server, MySQL, Postgresql, NoSQL, etc., have practical experience in production system application, can independently complete the deployment of related products, troubleshooting, and performance tuning jobs.
-Familiar with one or more of Nginx, JBoss, WebLogic, WebSphere, Dubbo and other middleware products.
-Familiar with Java / C / C ++ / Python / PHP / GO at least one of the development language, and its corresponding development framework under the multi-threaded, high concurrent processing mechanism.
-Familiar with Windows, Linux operating system and DNS, AD, etc., with more than 5 years of system management / network / troubleshooting experience.
-Familiar with open source or commercial technology such as Hadoop / Spark / Storm / HBase / Hive, with practical experience in large commercial application development.
"
"8. Preferred:
- ACP (Ali cloud professional certification), ACA (Ali cloud senior certification), ACM (Ali cloud master certification) is preferred.
-Of large-scale application development or operation and maintenance experience on Alibaba cloud.
"

 

 

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