菜鸟-Marketplace Fulfillment Seller’s Operation Manager
- Communicate with Cainiao BD and AliExpress BD for Sellers needs, understand requirements and propose solutions.
- Support Marketplace Fulfillment Sellers request for regular daily operations, try to resolve and feedback in professional and timely manner .
- Gather Sellers request for improvement and turn to a product development stage.
- Daily monitor Marketplace Fulfillment Sellers performance.
- Communicate abnormal issues with Sellers, handle complaints.
- Update Marketplace Standard Operational Procedure and push Sellers to ensure following.
- Constantly seek for feedback, distill to meaningful insights and raise request to service upgrade.
- Has 3-5 year experience in warehouse logistics, e-commerce operations highly preferable
- Can summarize the requirements, validate the impact and provide the solution fast
- Able to tackle complex issues, break- down into stream and convert into continuous improvement projects.
- Has advanced communication and negotiation skills to for daily communication with Sellers.